Privacy Policy

Introduction

GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. Furbabies takes its obligations around data processing and security very seriously. We are dedicated to ensuring that Furbabies is GDPR-compliant. For every new product development and enhancement to our service, we’re proactively applying the Data Protection by design principles.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at info@furbabiesnottingham.co.uk.

Our postal contact details are:

77 Stirling Grove,

Clifton

Nottingham

NG11 9AJ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We are committed to protecting your privacy online. We appreciate that you do not want your information to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have over it.

By using the Furbabies Day Care website, you consent to the collection and use of your personal information in accordance with this privacy policy. If you do not agree with the use of your personal information as set out in this privacy policy, or the Terms and Conditions, please do not use the Furbabies website.

We reserve the right to change this privacy policy from time to time. If we make material changes to this privacy policy, we will notify you by means of a prominent notice prior to the change becoming effective.

We may collect and process the following information about you:

Information (such as your name, email address, gender, date of birth, photographs, postal address and telephone number) that you provide us, including if you register as a user of the Furbabies website, book an appointment for any service, upload or submit any material via any of the Furbabies Social Media platforms or website or enter into any competition or promotion we may sponsor.
In connection with an account sign-in facility, your log-in and password details;
If you decide to register through or otherwise grant access to us via a third-party social networking site such as Facebook Connect or Google, we may also collect personal information that is already associated with such site; the content of any communications you send to us, for example, to report a problem or to submit queries, concerns or comments regarding Furbabies or its content; any search terms you looked up and results that you selected; friend or contact lists that you may provide to us by connecting your account with your computer, mobile device, or third-party social network accounts;
Information from surveys that we may, from time to time, if you choose to participate in them.
Geographical location so that we can provide you with information about the services provided by businesses near to your location; and other information from your use of Furbabies including, the type of internet browser or mobile device you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer or mobile device on the Internet) and your operating system, which are automatically recognised by our web server.
We do not collect any Special Categories of Personal Data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We may record and monitor telephone calls for training and quality control purposes as well as to verify the details of any contract we may agree with you over the phone.
Your name, as well as any photo you submit for your profile, any services or any businesses that you book appointments with and any recommendations you make, can be publicly displayed as part of your profile. Appointments booked will also be publicly displayed on the applicable service provider's profile.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Use of personal information

We use personal information collected to:

Provide you with information about the products and services we offer
Provide you with a more personalised service
To contact you in response to a specific enquiry
Facilitate communication between yourself and other stakeholders
To improve the products and services we provide
For the purpose of the Data Protection Act 1998, City College Nottingham is the “Data Controller”.

Controlling Information about you

When you fill in a form or provide your details on our website or social media, you are giving informed consent under the (DPA).We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) May 2018.

Security

We will always hold your information securely. To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We follow stringent procedures to ensure we work with all personal data under the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the Furbabies Day Care domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Third Party websites and services

Furbabies Day Care may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services may be required to access certain personal data provided by the users of the website.

What data will we gather

We may collect the following data:

Name and title
Contact information including email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to clients enquiries
Other information pertaining to special offers, surveys and events

Collected data

We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company. We may also use your personal, demographic and profile data to; improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, and upcoming events.

How we use Cookies

We may use cookies to:

Analyse our web traffic using an analytics package – aggregated usage data helps us to improve the website structure, design, content and functions.

Identify whether you are signed into our website – a cookie allows us to check whether you are signed into the site.

Test content on our website – for example, user’s might see one or more different content.

Store information about your preferences – the website can then present you with information you will find relevant.

To recognise when you return to our website – we may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer / device or any information about you, other than that which you choose to share with us.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under the privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interrelated accounting to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.